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Questions about CBD

Will CBD make me high?

No. CBD is non-intoxicating and delivers many therapeutic benefits without any feelings of being high.

Do Your Products Contain THC?

No. All of our products are made with Broad Spectrum CBD and have 0% THC.

What is the difference between Full Spectrum CBD and Broad Spectrum CBD?

  • Full Spectrum CBD contains all compounds found naturally occurring in the plant, including terpenes, essential oils, and other cannabinoids. Full Spectrum CBD contains trace amounts of THC.
  • Broad Spectrum CBD contains all of the same compounds as Full-Spectrum CBD, but the THC is completely removed. Broad Spectrum CBD delivers all of the same benefits as Full Spectrum, but without any THC. All Level Select products use Broad Spectrum CBD.

Oil Drops Questions

How much of the CBD Oil Drops should I use?

For our Level 1, Level 2 and Level 3 CBD Oil Drops, we recommend taking one dropper full (1ml) twice a day.
For our Level Zzz CBD Oil Drops, we recommend taking one dropper full (1ml) at bedtime.

How many servings are in each bottle of oil drops?

60 1mL servings

How do I use the CBD Oil Drops? 

The CBD Oil Drops can be taken under the tongue (hold for 60-90 seconds to let them absorb), mixed with water, tea, etc., or rubbed into the area you want to address (e.g., knee, elbow, etc.).

How should I store my Level Select CBD Oil Drops?

We recommend storing your Level Select products in a cool place away from light and heat.

How long does the product last? 

The expiration date is printed on the bottom of the box and the bottom of the bottle.

What ingredients are in the CBD Oil Drops?

MCT Oil, CBD Broad Spectrum Hemp Extract, Natural (mint) Flavor.

Creams & Roll-On Questions

How much of the Cream/Roll-On should I use?  

Start by applying a thin layer of the Cream or Roll-On to cover the area you are addressing.  Adjust the amount you apply as needed.   

How often can I use the Cream/Roll-On?  

You can use the Cream or Roll-On as often as needed up to four times per day.

What is the expiration date for Cream and Roll-On products?  

Our Creams and Roll-Ons are best used within two years from the manufacturing date.  The manufacturing or expiration date can be found on the bottom of the box.

What does the date on the bottom of the Cream or Roll-On box mean?  

The date on the bottom of the Cream or Roll-On box is the manufacturing or expiration date.  The product should be used by the expiration date or within 2 years of the manufacturing date.

How should I store my Level Select Cream and Roll-On products?

We recommend storing your Level Select products in a cool place away from light and heat.

What ingredients are in the Level Select Creams and Roll-Ons?

A list of ingredients can be found on our website on each individual product page.  The base ingredients are the same for each formulation, the only difference is the amount of CBD in the product.

Ingredients in Level Select Cream:  Purified Water, Caprylic-Capric TG, Cetyl Alcohol (non-drying emollient), Glyceryl Stearate, Cetearyl Alcohol, Stearic Acid, Sodium Cocoyl Glutamate, Menthol, Propylene Glycol, Fragrance of N&A Oils, Glycerin, Urea, Cannabinoids Broad Spectrum Hemp Extract (CBD), Rosmarinus Officinalis (Rosemary) Leaf Extract, Arnica Montana Flower Extract, Chamomilla Recutita (Matricaria) Flower Extract, Aesculus Hippocastanum (Horse Chestnut) Seed Extract, Symphytum Officinale Leaf Extract, Pilocarpus Pennatifolius Leaf Extract, Cinchona Calisaya Extract, Polydimethylsiloxane Silicone Blend, Polisorbate, Vitamin E (Tocopherol Aceitate), Grape Seed Extract, Acrylamide, Sodium Acrylate Copolymer, Paraffinum Liquidum, Trideceth 6, Phenoxyethanol, Ethylhexylglycerin, FD&C Blue No.1, Potassium Sorbate, Sodium Benzoate.

Ingredients in Level Select Roll-Ons: Purified Water, Glyceryl Stearate, Cetearyl Alcohol, Stearic Acid, Sodium Cocoyl Glucamate, Cannabinoids Broad Spectrum Hemp Extract (CBD), Lemongrass Oil, Menthol, Capsaicin, Polycuaternium10 & PEG14M, Carbomer, Propylene Glycol, Vitamin E (Tocopherol Aceitate), Triethanolamine, Xanthan Gum, Acrylamide, Sodium Acrylate Copolymer, Paraffinum Liquidum, Trideceth 6, Rosmarinus Officinalis (Rosemary) Leaf Extract, Arnica Montana Flower Extract, Chamomilla Recutita (Matricaria) Flower Extract, Aesculus Hippocastanum (Horse Chestnut) Seed Extract, Symphytum Officinale Leaf Extract, Pilocarpus Pennatifolius Leaf Extract, Cinchona Calisaya Extract, Methylchloroisothiazolinone, Methylisothiazolinone.

Why isn’t my Level Select Cream product full to the top?

Level Select Cream products are packed by weight, not by volume. Shifting and settling of the product may occur during shipment.

Lab Testing and Drug Testing

Are Level Select products Lab-Tested? 

All Level Select products are tested by an independent third party to ensure the highest quality and no THC. You can find our test results at https://www.selectmylevel.com/certificates-of-authenticity 

Where do I find the Batch ID # for my lab test results?  

You can find your Batch ID # on the bottom of your product box and the bottom of the product itself.

Will I test positive on a drug test? 

Cannabidiol (CBD) shouldn’t show up on a drug test. Level Select is third party tested to ensure it contains 0% THC so it should not show up in a drug test.

General Questions 

Can I use Level Select products on my pet?

Level Select has not been formulated for use on pets, so we do not recommend using our products on pets.

Can I travel with level select products?

Cannabidiol (CBD) oil products that contain no more than 0.3 percent THC on a dry weight basis or that are approved by the FDA are allowed in carry-on or checked luggage. (Source: TSA)

Order & Shipping Questions

Do you offer free shipping? 

We offer free shipping for all orders.

What payment options can I use?

Visa, Mastercard, American Express, and Discover.

What is the process for receiving my order once I submit it?  

Once your order is submitted, you will receive an order confirmation email within an hour.  Check your Junk/Spam email folders, as the order confirmation may go there. The order is processed through our Fulfillment Center and shipped within 1 to 2 business days of being received. Once your order ships and our systems are updated, you will receive a shipping notification and tracking email.  Again, this email may go to your Junk/Spam email folders.  Orders are shipped USPS First Class Mail and are generally delivered 3-4 days after the shipment date. However, due to COVID-19, some shipments are taking longer to be delivered. We appreciate your patience.

When will my order be shipped?  

Items ship 1-2 business days after receipt of the order.  Orders are shipped USPS First Class Mail and are generally delivered 3-4 days after the shipment date.  However, due to COVID-19, some shipments are taking longer to be delivered. We appreciate your patience.

What shipping service is used for orders?  

All orders are shipped First Class Mail through the United States Postal Service.

What does order status ‘Completed’ mean?  

Once your order ships, the order status in your account changes from Processing to Completed.  Once our systems are updated, a shipment confirmation email with tracking information will be sent.  This email may go to your Junk/Spam folder.

How will this charge appear on my credit card statement?  

The charge will appear as SQ *KADENWOOD, LLC or SQ *LEVEL SELECT.  SQ=Square, our credit card processing service.  KADENWOOD, LLC is the parent company of Level Select products. LEVEL SELECT is the brand.

Customer Service and Return Policy

What are your Customer Service hours?

Our team is available Monday through Friday, 7 am to 4 pm, Pacific time.  We are closed on National holidays.  You can also reach us via email at info@selectmylevel.com.  Phone messages and emails are responded to in 1-2 business days. Our Customer Service phone number is (833)-538-3571.              

What is your Return Policy?  

We stand behind the quality and effectiveness of our products. We work hard to ensure Level Select products are formulated with the highest quality ingredients to deliver the benefits.  If the product still does not meet your expectations, we offer a 30-day money back guarantee on all our products.  To start the return process, please contact us at 1-833-538-3571 or click here within 30 days of delivery of your product.

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