Frequently Asked Questions
No. CBD is non-intoxicating and delivers many therapeutic benefits without any feelings of being high.
No. All of our products are made with Broad Spectrum CBD and have 0% THC.
Full Spectrum CBD contains all compounds found naturally occurring in the plant, including terpenes, essential oils, and other cannabinoids. Full Spectrum CBD contains trace amounts of THC.
Broad Spectrum CBD contains all of the same compounds as Full-Spectrum CBD, but the THC is completely removed. Broad Spectrum CBD delivers all of the same benefits as Full Spectrum, but without any THC. All Level Select products use Broad Spectrum CBD.
For our Level 1, Level 2 and Level 3 CBD Oil Drops, we recommend taking one dropper full (1ml) twice a day. For our Level Zzz CBD Oil Drops, we recommend taking one dropper full (1ml) at bedtime.
60 1mL servings
The CBD Oil Drops can be taken under the tongue (hold for 60-90 seconds to let them absorb) or mixed with water, tea, etc.
We recommend storing your Level Select products in a cool place away from light and heat.
The expiration date is printed on the bottom of the box and the bottom of the bottle.
MCT Oil, CBD Broad Spectrum Hemp Extract, Natural (mint) Flavor. Our Level 2 Unflavored Oil Drops do not contain the Natural (mint) Flavor.
Creams & Roll-Ons
Start by applying a thin layer of the Cream or Roll-On to cover the area you are addressing. Adjust the amount you apply as needed.
You can use the Cream or Roll-On as often as needed up to four times per day.
Our Creams and Roll-Ons are best used within two years from the manufacturing date. The manufacturing or expiration date can be found on the bottom of the box.
The date on the bottom of the Cream or Roll-On box is the manufacturing or expiration date. The product should be used by the expiration date or within 2 years of the manufacturing date.
We recommend storing your Level Select products in a cool place away from light and heat.
A list of ingredients can be found on our website on each individual product page. The base ingredients are the same for each formulation, the only difference is the amount of CBD in the product.
Ingredients in Level Select Cream: Purified Water, Caprylic-Capric TG, Cetyl Alcohol (non-drying emollient), Glyceryl Stearate, Cetearyl Alcohol, Stearic Acid, Sodium Cocoyl Glutamate, Menthol, Propylene Glycol, Fragrance of N&A Oils, Glycerin, Urea, Cannabinoids Broad Spectrum Hemp Extract (CBD), Rosmarinus Officinalis (Rosemary) Leaf Extract, Arnica Montana Flower Extract, Chamomilla Recutita (Matricaria) Flower Extract, Aesculus Hippocastanum (Horse Chestnut) Seed Extract, Symphytum Officinale Leaf Extract, Pilocarpus Pennatifolius Leaf Extract, Cinchona Calisaya Extract, Polydimethylsiloxane Silicone Blend, Polisorbate, Vitamin E (Tocopherol Aceitate), Grape Seed Extract, Acrylamide, Sodium Acrylate Copolymer, Paraffinum Liquidum, Trideceth 6, Phenoxyethanol, Ethylhexylglycerin, FD&C Blue No.1, Potassium Sorbate, Sodium Benzoate.
Ingredients in Level Select Roll-Ons: Purified Water, Glyceryl Stearate, Cetearyl Alcohol, Stearic Acid, Sodium Cocoyl Glucamate, Cannabinoids Broad Spectrum Hemp Extract (CBD), Lemongrass Oil, Menthol, Capsaicin, Polycuaternium10 & PEG14M, Carbomer, Propylene Glycol, Vitamin E (Tocopherol Aceitate), Triethanolamine, Xanthan Gum, Acrylamide, Sodium Acrylate Copolymer, Paraffinum Liquidum, Trideceth 6, Rosmarinus Officinalis (Rosemary) Leaf Extract, Arnica Montana Flower Extract, Chamomilla Recutita (Matricaria) Flower Extract, Aesculus Hippocastanum (Horse Chestnut) Seed Extract, Symphytum Officinale Leaf Extract, Pilocarpus Pennatifolius Leaf Extract, Cinchona Calisaya Extract, Methylchloroisothiazolinone, Methylisothiazolinone.
Level Select Cream products are packed by weight, not by volume. Shifting and settling of the product may occur during shipment.
Lab & Drug Testing
All Level Select products are tested by an independent third party to ensure the highest quality and no THC. You can find our test results at https://levelselectcbd.com/test-results/.
You can find your Batch ID # on the bottom of your product box and the bottom of the product itself.
Cannabidiol (CBD) shouldn't show up on a drug test. Level Select is third party tested to ensure it contains 0% THC so it should not show up in a drug test.
Level Select has not been formulated for use on pets, so we do not recommend using our products on pets.
Cannabidiol (CBD) oil products that contain no more than 0.3 percent THC on a dry weight basis or that are approved by the FDA are allowed in carry-on or checked luggage. (Source: TSA)
Order & Shipping
We offer free shipping for all orders.
Visa, Mastercard, American Express, and Discover.
Once your order is submitted, you will receive an order confirmation email within an hour. Check your Junk/Spam email folders, as the order confirmation may go there. The order is processed through our Fulfillment Center and shipped within 2 to 5 business days of being received. Once your order ships and our systems are updated, you will receive a shipping notification and tracking email. Again, this email may go to your Junk/Spam email folders. Orders are shipped USPS First Class Mail and are generally delivered 3-4 days after the shipment date. However, due to COVID-19, some shipments are taking longer to be delivered. We appreciate your patience.
Items ship 2-5 business days after receipt of the order. Orders are shipped USPS First Class Mail and are generally delivered 3-4 days after the shipment date.However, due to COVID-19, some shipments are taking longer to be delivered. We appreciate your patience.
All orders are shipped First Class Mail through the United States Postal Service.
Once your order ships, the order status in your account changes from Processing to Completed. Once our systems are updated, a shipment confirmation email with tracking information will be sent. This email may go to your Junk/Spam folder.
The charge will appear as will appear as SELECTMYLEVEL.COM or LEVELSELECTCBD.COM
Customer Service & Return Policy
Our team is available Monday through Friday, 7 am to 4 pm, Pacific time. We are closed on National holidays. You can also reach us via email at [email protected]. Phone messages and emails are responded to in 1-2 business days. Our Customer Service phone number is (833)-538-3571.
We stand behind the quality and effectiveness of our products. We work hard to ensure Level Select products are formulated with the highest quality ingredients to deliver the benefits. If the product still does not meet your expectations, we offer a 30-day money back guarantee on all our products. To start the return process, please contact us at 1-833-538-3571 or click here within 30 days of delivery of your product.
REWARDS & REFERRALS
The codes are still valid. You are able to use your coupon code from the prior program at checkout.
Your prior points balance will roll over into the new program. We are introducing VIP Tiers to the new program and levels will be based on your prior year's worth of purchases.
All our customers with an active account are automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.
To redeem points make sure you are logged into your Level Account and select the number of points you want to use at checkout. You can also view your points balance anytime at https://levelselectcbd.com/rewards/.
Don’t forget about us, because your points, rewards and your VIP tier will expire if you don’t interact with our program at least once every 12 months. Make sure you redeem points and place orders, so that this doesn’t happen.
Points are redeemed via a unique coupon code and can be applied to any non-sale item similar to how you would apply a promotion.
Nope! That’s the best part! This is our way to thank you for being part of our family. You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online.
Oh no!! We want to make sure you get all your points, so please double-check that you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. There could also be a communication delay in our system and points could take anywhere from several minutes to several hours to appear in your account.
You can check your points balance anytime by visiting https://levelselectcbd.com/rewards/.
Great question! The VIP Tiers allow our loyal customers early access to sales and products, ability to earn points multipliers as well as double points days. For full rewards visit https://levelselectcbd.com/rewards/.
We always want you to get the best deal possible. Because of this, we may limit your ability to sign up for a subscription so that you can get the best deal!
No, promocodes do not apply to subscriptions as the subscriptions are already discounted.
You can view all the details of your subscription and change things like frequency, quantity, or skip an order or cancel a subscription from within your account on the Subscription page. Once you are logged into your account, you may need to click on the person icon in the upper right to see all of your options. On the subscriptions page, you can scroll down to cancel the subscription. If you're on a mobile device, it's similar, but you will choose Subscriptions from the drop down menu.